We are building a strong tradition of providing quality goods and excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site.
Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.
Checkout – We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.
When you make a purchase your credit card will be processed by Creative Wine Concepts, Inc, or Scott Harvey Wines. Please check your credit card statement to verify that the charges have been properly processed.
We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.
My Account – When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information.
Newsletter – We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates and catalogs you want to receive. We do not share or sell email addresses.
Gift Messages – This option allows you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.
Information We Don’t Collect – When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.
How We Use Email – After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information.
We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email.
We do not sell or share email addresses with other companies.
We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information (PII) is collected in this process.
You may opt-out o the use of your information for tailored advertising purposes. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
How To Remove Your Name From Our Mailing List – Email us at Customer Service.
Questions or Comments – Please Contact Us – For questions, comments or assistance with any privacy-related issues, we invite you to contact us by email.